Frequently Asked Questions

Shipping Information

HOW MUCH WILL IT COST TO SHIP MY ORDER?

Shipping costs vary by country/region and the method of shipping selected. Click here for a complete list of countries/regions we deliver to, and applicable shipping charges.

Please note that duties, taxes and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.

For Canadian customers, we offer the option to prepay import fees during checkout. The total billed at checkout includes duty, taxes, and carrier brokerage fees, and you will not have to pay anything additional upon delivery. These import fees are refundable.

CAN I SHIP AN ITEM TO A STORE?

We offer in-store pickup in our US stores. Please refer to the In-Store Pickup section in our FAQs for more information.

WILL I BE CHARGED DUTIES, TAXES OR CARRIER BROKERAGE FEES?

Most likely, yes. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout at anthropologie.com.

Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and the tax–free threshold, if it exists, for imported goods. More information can be obtained by contacting your local customs office.

WHAT IS A CARRIER BROKERAGE FEE?

Some local postal carriers may charge an additional brokerage fee on orders arriving from outside your country/region. These charges, if applicable, are assessed upon the delivery of your package by the postal carrier, and must be paid by the order recipient. Please contact your local postal carrier for more information.

Please note that these fees are neither calculated, nor imposed, by Anthropologie, and will not be included in your order total at checkout. Carrier brokerage fees are nonrefundable.

WHEN CAN I EXPECT MY ORDER TO SHIP?

At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays.

Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment. For more information about backorders click here.

Click here for estimated delivery times.

CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?

As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you have placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note that this will cancel all quantities of the item from your order. Only eligible items will be shown. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. Once you have received your order, you may return or exchange any eligible items.
To see if your items are eligible for cancellation, review your order details.

HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.

IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED EXTRA?

Anthropologie will not charge any extra shipping and handling fees. The fee quoted at checkout will be prorated and applied based on the value of each individual shipment.

Multiple packages may, however, be subject to additional carrier brokerage fees if your order ships in multiple packages. These are determined by your local postal carrier, and must be paid by the order recipient.

WHAT DOES IT MEAN IF AN ITEM IS BACKORDERED?

If an item is on backorder, an availability date will be shown on the product page and at checkout. You will be contacted via email regarding any changes to the status of backordered items in your order. You will not be charged for backordered items until they ship.

You will not be charged for backordered items until they leave the US. Your order total will be calculated in USD. Please note that your method of payment may be charged in your local currency at an exchange rate selected by the issuing bank, and may also include foreign transaction fees. These are not determined by Anthropologie, and are not included in your order total at checkout.

In the event that your order includes a backordered item, we reserve the right to cancel the item or ship your order in multiple packages. You do have a short window of time to cancel items from your order before they begin processing. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. To see if your items are eligible for cancellation, review your order details.

If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will not be charged for the cancelled item.

DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?

Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.

Returns & Exchanges

WHAT IS ANTHROPOLOGIE’S RETURN POLICY?

If you are not satisfied with your purchase for any reason, please let us know so we can help. All merchandise—with the exception of furniture and other oversized items—may be returned at any time by mail or to our stores in the US and Canada. Please note, however, that items returned to a Canada store are not eligible for a refund of duty and taxes if, when purchased, import fees were due upon delivery. Import fees will be refunded if prepaid during checkout. To receive a refund of duty and taxes from your local customs office, your items must be shipped back to the US or returned in a US store. Click here for more information on duty refunds.

Furniture and other oversized items are only eligible for shipment to addresses within the contiguous US, and may be returned within 30 days of the date of delivery. Click here for more information on furniture returns.

Any shipping fees associated with making returns are the responsibility of the customer and will not be refunded.

Click here to learn more about making a return or exchange.

IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?

A refund will then be credited back to your original method of payment, and will post approximately two days after the date of processing. All anthropologie.com orders will be refunded in USD in the method of payment used at the time of purchase, and converted at the exchange rate selected by your issuing bank. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

CAN MY RETURN BE REFUNDED IN THE FORM OF A GIFT CARD?

Yes, it most certainly can. If you make a return in–store, let the store associate know your preferred method of refund. If you are making a return by mail, please write “refund in the form of a gift card” on your return form. Your purchase will be refunded in the form of an egift card, issued via email.

Please note that items purchased in USD are ineligible to be refunded in the form of a gift card in Canada stores. These items will be refunded to the original method of payment.

ARE DUTIES, TAXES OR CARRIER BROKERAGE FEES REFUNDABLE?

While carrier brokerage fees are nonrefundable, you may be eligible to receive a refund of duty and taxes from your local customs office if, when purchased, import fees were due upon delivery and you use one of the following methods:

By mail:

Pack up your return and mail it to the address listed here. Be sure to obtain proof of export from your postal carrier, as this will be required by your customs office.
You will receive an email confirmation when your return is received; be sure to keep this as proof of return.
Contact your local customs office for information on obtaining a refund. Note: Prepaid Canadian import fees are refundable by Anthropologie.

In a store:

Bring your return to a US store, along with the original packing list.
Be sure to keep your new receipt. This will serve as proof of return and proof of export, and will be required by your customs office.
Contact your local customs office for information on obtaining a refund if, when purchased, import fees were due upon delivery.

Please note that returns made in Canada stores are not eligible for a refund of duty or taxes unless import fees were prepaid during checkout.

Anthropologie is not responsible for refunds of duty and taxes unless import fees were prepaid during checkout.

WHAT IS THE COST TO RETURN OR EXCHANGE AN ITEM?

Returns are complimentary at all US and Canada stores and must be accompanied by an original packing list or receipt. Please note, however, that items returned to a Canada store are ineligible for a refund of duty or taxes if, when purchased, import fees were due upon delivery. For more information on duty refunds, click here.

Returns and exchanges may also be made by mail, and will incur shipping fees. Any shipping fees associated with making a return are the responsibility of the customer and will not be refunded. For an overview of options and associated costs, click here.

DO YOU OFFER PRICE ADJUSTMENTS?

If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase.

For online or phone orders, please contact us. We do not offer price adjustments on shipping charges.

For store purchases, please contact or stop by your local store. Visit our store locator to find the location nearest you.

Ordering & Payment

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, and Anthropologie gift cards and e–gift cards issued in USD.

IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?

Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment (be sure to check your spam folder).

WILL I BE CHARGED A FOREIGN TRANSACTION FEE?

Foreign transaction fees are determined by your debit or credit card provider and the issuing bank. They are often imposed on orders placed in a foreign currency and can vary widely. Contact your credit card provider or bank for more details. Please note that these fees are neither calculated, nor imposed, by Anthropologie, and will not be included in your order total at checkout.

WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?

This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.

We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

For the fastest results, please call 877.454.2507.

HOW DO I USE A PROMO CODE?

Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.

Please note that exclusions vary from promotion to promotion.

WHY CAN’T I CHECK OUT ON THE ANTHROPOLOGIE MOBILE APP?

Unfortunately at this time, our mobile app can only process orders shipping within the US. To place an order shipping outside the US, please visit anthropologie.com.

WHY AM I BEING ASKED TO REMOVE ITEMS FROM MY BASKET?

Due to size and customs restrictions, some items available for sale in the US are not available for shipment outside of the US. This includes select beauty products, furniture and other oversized items. You may also be asked to remove items from your cart that are low in inventory and cannot be guaranteed for shipment.

WHAT DO I DO IF I CAN’T FIND MY E–GIFT CARD?

It may be tucked away in your email spam folder. Be sure to thoroughly check all folders in your email account. Still having trouble? Contact us.

WHERE CAN I USE MY GIFT CARD OR E–GIFT CARD?

E-gift cards with pin numbers can be redeemed online or in US and Canada stores. Gift cards without a pin number can be used at our US and Canada stores. Visit our Store Locator to find the store(s) nearest you.