Returning In-Store Purchases

Returns are complimentary at all US and Canada stores. Visit our Store Locator to find the store(s) nearest you.

The original packing list or order confirmation email is required for returns and refunds to the original method of payment. In the absence of these, a merchandise credit at the current selling price can be issued with a government-issued ID. We reserve the right to refuse or limit returns without an original packing list. Please note that we can only accept jewelry returns or exchanges with the original packing list.

If you are unable to get to a store, please contact the store nearest you to arrange a return by mail, and a merchandise gift card will be issued. Please contact the store for any questions regarding your return.



Our Return Policy


Did you fall in love? If not, see below for all the return details.

  • For merchandise returned within 60 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued at the original selling price.
  • We'll gladly accept unworn, unwashed, and unaltered merchandise for return or exchange. All tags must be attached and items must be returned in original packaging. Defective items may still be accepted.
  • Shoes, bedding, curtains, swimwear, FP Movement, BHLDN, and Unlimited Furniture Delivery items must be shipped back to our warehouse and cannot be returned to a store unless they were originally purchased at a store location.
  • Reusable & protective face masks, menstrual cups, and personal devices from our sexual wellness assortment are final sale and cannot be returned or exchanged.
  • Anthropologie merchandise purchased at independent department stores must be returned to the location where it was purchased.
  • Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value.
  • A one-time price adjustment will be granted on full-price purchases only if an original sales receipt is presented within 14 days of purchase.
  • Final Sale Policy: all sale items purchased at an extra 50% off are final sale and cannot be returned or exchanged.


Please note the exceptions listed below:

Specialty Items

Furniture & Select Décor

  • Unlimited Furniture Delivery items in saleable condition may be returned or exchanged within 30 days of the delivery date.
  • Unlimited Furniture Delivery items must be shipped back via our delivery service and cannot be returned to a store.
  • Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page.
  • Please refer to the Returning Furniture section for more information.

Shoes, Bedding, Curtains, & Swimwear

  • Returns are free for shoes, bedding, curtains, and swimwear. Find your order and print your free return label for any US order. We'll gladly accept unworn or unaltered merchandise for return or exchange in the original packaging.
  • Shoes, bedding, curtains, and swimwear styles may be returned to our warehouse within 60 days for a refund to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued at the original selling price. Please note, the products listed above may not be returned to stores.

Reusable & Protective Face Masks, Sexual Wellness Products

  • Purchases of reusable & protective face masks, menstrual cups, and personal devices from our sexual wellness assortment are final sale and cannot be returned or exchanged.

BHLDN

  • BHLDN merchandise may not be returned to stores unless originally purchased at a store location. Merchandise must be shipped back to our warehouse within 30 days of the delivery date for a full refund to your original method of payment. If returned after 30 days, a merchandise credit will be issued.
  • We'll gladly accept unworn, unwashed or unaltered merchandise for return or exchange. All original tags must be attached and items must be returned in original packaging.

FP Movement

  • FP Movement merchandise may be returned to our warehouse within 60 days for a refund to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued at the original selling price. These item(s) may not be returned to stores.

Curated By Anthropologie

  • Merchandise must be returned to the selling partner. Seller return policies may vary and can be found on the product page under Shipping & Returns and in your Order History, after an order is placed.
  • Merchandise cannot be returned or exchanged in store or mailed back to Anthropologie.
  • A prepaid return label will be included in most purchases.
  • Visit our Curated by Anthropologie FAQs for more information.


Refund Process

Most returns will be credited back to your original method of payment within approximately 1-3 business days. It may take up to two billing cycles for the credit to appear on your monthly bank statement. If additional delays occur, please contact us. Gift card purchases will be refunded in the form of merchandise credit.



Exchanges

Exchanges can be made in our stores. Visit our Store Locator to find the store(s) nearest you.