Returns
RETURNING ONLINE ORDERS
Return or exchange online orders by mail or in a store. Start your online return and print your return label. To locate your order number, sign in to your Order History. Locate a store near you to return your item(s) in a store.
RETURNING IN-STORE PURCHASES
In-store purchases may be returned to any store location. Locate a store near you to confirm business hours. Please note, merchandise purchased in our stores cannot be returned via mail. Additionally, we cannot process store-bought returns at our warehouse.
RETURNING FURNITURE
Furniture items in saleable condition may be returned or exchanged within 30 days from the date of delivery. To arrange a furniture return please email our customer service team at AnthroFurniture@anthropologie.eu
FAULTY ITEMS
Should you receive a faulty or damaged item please contact Customer Services by email at customerservice@anthropologie.eu stating your Order Number and the nature of the fault.
- UK Orders: Please follow the instructions on-site to start your return here.
- European Orders: Please then follow the instructions under Returns by Post below. We will refund the postage cost you incur to return the items.
Please ensure you return faulty items to us as soon as possible.
You have 30 days from the date of delivery to return your order. For faulty items that have been worn/used or returns outside our Standard Returns & Exchanges Policy, please contact Customer Services by email at customerservice@anthropologie.eu for further assistance.
The UK Consumer Rights Act 2015 says goods must be as described, fit for purpose, and of satisfactory quality. During the expected lifespan of your item, you’re entitled to the following:
Up to 30 days: If your goods are faulty, you can get a refund.
Up to 6 months: If it can't be repaired or replaced, then you're entitled to a full refund in most cases.
Up to 6 years: If the goods do not last a reasonable length of time, you may be entitled to some money back.
OUR POLICY STANDARD RETURNS & EXCHANGES
When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us), you have up to 30 days from the date of delivery of an item to return Europe-bought full-price items and sale items to us for a refund or exchange. Please also refer to our cancellation policy for full details of your cancellation rights.
Once you have cancelled the contract in accordance with the Cancellation Policy:
- For Returns, please follow the instructions set out in the Returns By Post or Returns to Stores sections below, which set out how to return the item or items you have cancelled; or
- For Exchanges, please follow the instructions in the Exchanges section below.
Our standard right of return or exchange is also subject to the following conditions: - Reusable & protective face masks are final sale and cannot be returned or exchanged.
- Swimwear and intimate apparel must have any hygiene seals intact to be eligible for return or exchange.
- Unless an item is faulty or where you are exercising your right to cancel your contract, unwanted items need to be returned in a re-saleable condition. With that in mind, please keep all original packaging and return the items undamaged. For example, shoes should only be worn on a carpeted surface until you are certain you are keeping them.
- The returns period for Europe-bought furniture is 30 days from the date of delivery. Note that this does not affect your statutory rights. Please see the Furniture Returns section below for information about returning items of furniture.
- Orders placed separately cannot be returned as one. Combining orders could slow the returns process and result in a delay in your receiving your refund.
- Please be aware any labels used that are not generated through our online portal will not be recognised and could result in your return being rejected by the returns partner.
RETURNS BY POST
Please complete the “return reason” section on the reverse of your dispatch note, detailing each item, quantity, and why you are sending the item(s) back. Place this form in your parcel, along with your items. If you have a returns label, please attach it to your package.
If you do not have a returns label, please send your goods to:
ANTHROPOLOGIE.COM
1 SPIRE ROAD
RUSHDEN
NORTHAMPTONSHIRE
NN10 0FN
Be sure to send your package using a secure or traceable method - such as Royal Mail Signed For and that you keep your proof of postage.
Please see the section below for information about returning items of furniture.
RETURNS TO STORES
You may also return items purchased at anthropologie.com to our U.K. stores. To do so, you must bring along either the dispatch note from your parcel or the dispatch email you received when it was delivered.
Unfortunately we cannot process store-bought returns at our warehouse. Please return your items to one of our U.K. stores. Our U.K. stores are also unable to accept returned merchandise from our U.S. stores and anthropologie.com orders. Likewise, our stores in North America are unable to accept returns of items purchased at anthropologie.com or from our European stores.
Anthropologie stores are only able to issue store credit, or perform exchanges for items purchased through PayPal.
Please note that our Selfridges concession is unable to process refunds or exchanges for items purchased at anthropologie.com or at any of our European stores.
Please see the Furniture Returns section below for information about returning items of furniture.
FURNITURE
In-stock furniture, rugs and other oversized items can be returned within 30 days from the date of delivery for a full refund of the merchandise cost. For Made To Order pieces refund requests must be received within 30 days from the delivery date. Anthropologie will refund or replace items where a manufacturer defect was found within one year from the date of delivery. Please contact AnthroFurniture@anthropologie.eu to arrange a furniture, rug or oversized item return.
Returns will be completed upon full inspection of the merchandise at our warehouse, and can take up to 30 days to fully.
The following prices, delivery and returns policies are intended for UK mainland (excluding Northern Ireland). For delivery quotes to non-mainland locations, please contact our customer service team.
To cancel your order or request a refund, please email or telephone Anthropologie’s customer service team, stating your order number. Refund requests must be received within 30 days from the delivery date.
You are responsible for arranging a pick-up date with our nominated carrier. Refunds will be processed within 14 days of your item arriving at our delivery provider’s location.
Customers are legally responsible for the care of the products while they are in their possession. The item(s) must be in the same perfect, resalable condition in which they were received in order to receive a full refund.
If the item(s) is deemed faulty or compromised, Anthropologie will refund the delivery charge.
RETURNING A GIFT
If you have received a gift from Anthropologie and you are not happy with it, you are more than welcome to return it to us.
If you have a receipt or dispatch note:
- Return your gift via post using our label provided in the original package. Complete the returns form on your dispatch note making sure you select “09 returning a gift”.
- The amount paid for the item will be sent as a physical gift card to the delivery address as stated on the dispatch note. Please note this gift card can also be used online or in any of our Anthropologie stores, excluding our Selfridges concession.
- If you would prefer that the sender’s account is credited for the gift please follow the instructions under Returns by Post above including the reason for return codes “01-08”.
Alternatively, feel free to exchange the item at one of our stores by taking along your receipt or dispatch note with your gift. Please see the Furniture Returns section below for information about returning items of furniture.
If you don’t have a receipt or dispatch note: Please contact us and we’ll help right away.
PROCESSING YOUR REFUND
This section does not apply to refunds due where you have cancelled the contract (see the section above on Cancellations for further information).
If you return an item for any other reason, we will examine the item and will notify you of your refund within a reasonable period. Most returns will be processed in approximately 2-3 weeks although, on occasion, some returns may take up to 28 days to be processed. Your refund will be credited back to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.
Please note that we are unable to issue refunds to expired bank cards - in this instance, we will issue the amount paid to you as online or store credit. Our delivery charges are non-refundable, and Anthropologie is not responsible for delivery fees or lost returns.
Unless you have cancelled the contract (see the section on Cancellations above) or are returning a faulty item, our delivery charges are non-refundable, and Anthropologie is not responsible for delivery fees or lost returns.
Faulty items will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us.
EXCHANGES
Should you wish to exchange an item, please contact us and we will organise a freepost label to be sent to you so that you can return your item at no extra cost. We’ll also place a new order for you - don’t worry, you won’t need to pay postage again. Please note that we can only exchange an item for the same style in a different size, and we are only able to do so for U.K. orders.
Alternatively, you can return your items to our store and choose new ones. Don’t forget to bring your dispatch note or dispatch confirmation email.
Note that the period for exchanges is 30 days from the despatch date for Europe-bought full-price items and 30 days from the despatch date for sale items. This right of exchange is provided in addition to the cancellation right set out above and does not affect your statutory rights as a consumer.
PAYPAL ORDERS
When returning items purchased through PayPal, items must be returned via post to our warehouse in order to receive a refund to your PayPal account. Anthropologie stores are only able to issue store credit or perform exchanges for items purchased through PayPal.