FAQs
Shipping Information
HOW MUCH WILL IT COST TO SHIP MY ORDER?
AnthroPerks members enjoy free shipping on all orders $150+ every single day. Sign up here. Shipping costs vary by order total and can range from $6.95 to $15.95. For express and overnight delivery, add $10 and $15, respectively. Please use this chart for more information.
WHERE CAN I SHIP MY ORDER?
At checkout, we will provide you with an estimated delivery date for your order, which will also be noted on your Order Confirmation email. This estimated delivery date includes processing as well as extra time to account for weekends and/or national holidays. Express or overnight orders placed after 1 PM typically ship the next business day.
Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. Occasionally, items may be out of stock or backordered. You will be alerted in both instances. In the event of a backorder, we will provide an approximate date of shipment. For more information about backorders click here.
Click here for estimated delivery times.
CAN I CANCEL OR MODIFY MY ORDER BEFORE IT SHIPS?
As soon as we receive your order, we start working on it right away. While we’re unable to make changes after you've placed your order, you do have a short window of time to cancel items from your order before they begin processing. Please note, only items eligible for cancellation will be shown, and all quantities of the selected item will be cancelled. If you do not see the “Cancel Items” option in the order details, that indicates that we are unable to process a cancellation. However, once you have received your order, you may return or exchange any eligible items.
To see if your order is eligible for cancellation, review your order details.
HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?
You will receive an email notification confirming shipment (be sure to check your spam folder). Please note that items are only charged to your selected method of payment once they have shipped.
IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED AN ADDITIONAL FEE?
Your order may ship in multiple packages, but rest assured that you will not be charged any additional shipping and handling fees. The shipping and handling fee quoted at checkout will be prorated and applied based on the value of each individual shipment.
WHAT DOES IT MEAN IF AN ITEM IS BACKORDERED?
If an item is on backorder, an availability date will be shown on the product page and at checkout. You will be contacted via email regarding any changes to the status of backordered items in your order. You will not be charged for backordered items until they ship.
In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. You may cancel items from your order until they begin processing. Please note that this will cancel all quantities of the item from your order. To see if your items are eligible for cancellation, review your order details.
If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will not be charged for the cancelled item.
WHAT IS YOUR SHIPPING POLICY FOR FURNITURE AND OTHER OVERSIZED ITEMS?
Delivery methods, timing, and fees vary from item to item, so be sure to check individual product pages for delivery specifics.
Select furniture items now ship via Unlimited Furniture Delivery. No matter how many items you place in one order, you'll enjoy a flat-rate fee for furniture and select non-furniture delivery. When all qualifying flat-rate items in your order are ready, you will be contacted to schedule a delivery. Rest assured, your items will be handled with care, as our white glove service includes inside delivery to your room of choice, as well as unpacking, assembly, and debris removal.
Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable for oversized items.
If you have any questions, please contact us.
DO YOU SHIP TO PO BOXES AND APO/FPO ADDRESSES?
Yes, we ship to PO boxes and APO/FPO addresses. Orders shipped to PO boxes are sent via USPS Priority Mail. Overnight and express delivery are unavailable for these destinations.
Furniture
WHAT IS YOUR RETURN POLICY FOR FURNITURE?
Furniture may be returned within 30 days from the date of delivery for a full refund of the merchandise cost. Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page.
If your item(s) arrived via delivery service, please contact our furniture specialists to schedule a complimentary return pick-up.
Furniture items may not be returned in stores.
If your item(s) arrived via UPS, please mail your return to the following address:
ANTHROPOLOGIE.COM
ATTN: RETURNS DEPARTMENT
501 WINDY RIDGE ROAD
INDIANA, PA 15701
USA
ORDER # _______________
Anthropologie is not responsible for shipping fees or lost returns. Please obtain a tracking number for your records.
WHEN WILL MY FURNITURE BE READY TO BE SCHEDULED FOR DELIVERY?
Once your item(s) have been shipped to one of our delivery partners, your order will be ready to be scheduled for delivery. This is typically on or around the "available to ship on" date quoted at order placement and in your order confirmation email. From time to time these dates may change based on availability. Please contact our furniture specialists if you have any questions regarding your ready-to-schedule date.
CAN I ORDER FABRIC SWATCHES BEFORE PURCHASING THE ITEM?
Yes! Select fabrics and colors may be ordered by visiting the product page of each item you're interested in and selecting Request a Swatch. Swatches will arrive about 5-7 business days after submitting a request.
WHEN WILL I BE CHARGED?
You may see a preauthorization on your selected method of payment prior to delivery. However, your account will not be charged until your items are available to be scheduled for delivery.
WHEN WILL I RECEIVE MY FURNITURE?
Orders containing more than one Unlimited Furniture Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our furniture specialists.
While you may see a preauthorization on your selected method of payment, you will not be charged until your items are ready to ship from our warehouse. Once your items are with our carrier, you will receive an email that outlines how to schedule a delivery. Furniture will arrive 2-4 weeks after your order has shipped.
HOW DO I KNOW IF FURNITURE WILL FIT IN MY HOME?
Dimensions for all of our furniture can be found under the Details section on each product page. Use these measurements—along with our handy measuring guide—to determine which pieces are right for your home.
Still stuck? Contact our furniture specialists.
HOW DURABLE IS THE FABRIC ON ANTHROPOLOGIE FURNITURE?
Our fabrics are rated for durability using the Wyzenbeek fabric abrasion test, and most can withstand heavy residential use. Please note, we advise against applying stain protectors to your furniture, as they may compromise the integrity of the fabric. To learn more about our upholstery, view our Upholstery Care Guide.
CAN I SHOP FOR FURNITURE AT ANTHROPOLOGIE STORES?
Yes, of course! Find a location near you here for expert advice, swatches and more.
Most Anthropologie stores also have a selection of furniture on display. If you are looking for a particular item, we recommend calling to see if your store has any available to view (phone numbers can be found in our store locator).
HOW DO I MAKE MY HOME LOOK LIKE AN ANTHROPOLOGIE JOURNAL?
Find design ideas, advice, and decorating tips to help transform your space with our home styling services.
HOW DO I CHECK MY ORDER STATUS?
Please contact our furniture specialists.
ONE OF MY ITEMS IS ON BACKORDER. CAN I GET THE REST OF MY ORDER SOONER?
Yes. If you prefer to receive your items as they become available, please contact our furniture specialists.
HOW DO I UPDATE OR MAKE CHANGES TO MY ORDER?
To make changes such as updates to your shipping address, item exchanges, or cancellations, please contact our furniture specialists.
ARE FURNITURE REPLACEMENT PARTS AVAILABLE?
A limited selection of parts may be available for replacement. For more information, please contact our furniture specialists.
WHERE CAN I SHIP MY FURNITURE?
Furniture and oversized items are available for shipment within the contiguous United States. We are unable to ship such items to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses, and locations outside of the US.
WHAT FURNITURE DELIVERY SERVICES DOES ANTHROPOLOGIE USE?
Items eligible for Unlimited Furniture Delivery will arrive via white glove service. Other oversized home items, such as select rugs and lighting, will ship via UPS Ground and are subject to standard shipping charges.
WHAT CAN I EXPECT WITH UNLIMITED FURNITURE DELIVERY?
Our white glove service includes delivery to the room of your choice, as well as unpacking, assembly (excluding chandeliers, mirrors, bath vanities and hanging furniture) and debris removal.
Please clear the space where furniture or rugs will be placed prior to delivery. Our delivery professionals are not permitted to move existing furniture nor are they allowed to move or set up electrical equipment. They are also unable to hang mirrors or wall décor.
DO I NEED TO DO ANYTHING TO PREPARE FOR DELIVERY?
As you prepare for the arrival of your new item(s), please clear a path to the room(s) of your choice, as the delivery team cannot move your existing furniture. We also suggest protecting anything that may be susceptible to damage, such as floors, furniture or entryways. We recommend that you move pets to a separate room.
CAN THE DELIVERY TEAM REMOVE MY OLD FURNITURE?
Our delivery partners are unable to take or move furniture that you are replacing. Please plan accordingly!
Returns & Exchanges
WHAT IS ANTHROPOLOGIE’S RETURN POLICY?
If you are not satisfied with your purchase, please let us know so we can help. For merchandise returned within 60 days of the purchase date, a refund will be issued to the original form of payment at the original selling price. If returned after 60 days, a merchandise credit will be issued at the original selling price.
Merchandise returned to a Canada store is not eligible for a refund of duty and taxes unless import fees were prepaid during checkout. If, when purchased, import fees were due upon delivery, your items must be shipped back to the US or returned in a US store to receive a refund of duty and taxes from your local customs office. Click here for more information on duty refunds.
Furniture and other oversized items are only eligible for shipment to addresses within the contiguous US, and may be returned within 30 days of the date of delivery.
Click here to learn more about making a return or exchange.
IF I MAIL A RETURN, WHEN WILL I BE REFUNDED?
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually.
A refund will then be credited back to your original method of payment, and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift card purchases will be refunded in the form of a merchandise credit.
CAN MY RETURN BE REFUNDED IN THE FORM OF A GIFT CARD?
Yes, it most certainly can. If you make a return in store, let the store associate know your preferred method of refund. We are unable to process returns at our warehouse for items purchased at an Anthropologie store.
If you are making a return by mail, select Order Status to print out a return label. Select GIFT when processing your return to receive an e-gift card. The original order number and billing zip code is required to process your gift return. If you don't have this information, please contact us.
HOW CAN I PRINT MY PRE-ADDRESSED SMARTLABEL?
If you have an Anthropologie account, sign in, select Order History, then locate and select the order you wish to return or exchange. Guest orders and orders received as gifts may be found by checking your Order Status.
Once you've located your order, select Start a Return or Exchange and follow the instructions to print your label. Upon completion, you will receive an email with tracking information, as well as a copy of your label in case it is misplaced.
Affix the return label to your package, and be sure to remove (or cover) the original shipping label. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually.
If you're still having trouble, please contact us.
WHAT IS THE COST TO RETURN OR EXCHANGE AN ITEM?
Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Returns are free for APlus by Anthropologie styles, BHLDN Plus styles, shoes, bedding, curtains, and swimwear! Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Unlimited Furniture Delivery items cannot be returned using a return label. See Returning Furniture for details.
For information on exchanges and associated costs, please click here.
DO YOU OFFER PRICE ADJUSTMENTS?
If you have purchased items that are now on sale, we will gladly offer you a one–time price adjustment on full-price purchases only. Please contact us with an original sales receipt within 14 days of original sales purchase.
For online or phone orders, please call 800.309.2500 or email service@anthropologie.com. We do not offer price adjustments on shipping charges.
For store purchases, please contact or stop by your local store. Visit our store locator to find the location nearest you.
Ordering & Payment
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, Discover, JCB, China Union Pay, PayPal, Apple Pay and Anthropologie gift cards and e-gift cards issued in USD.
IF I PLACE AN ORDER, WHEN WILL I BE CHARGED?
Your selected method of payment will be charged once your items have shipped. You will receive an email notification confirming shipment (be sure to check your spam folder).
WHY IS MY CARD BEING DECLINED WHEN I TRY TO PLACE AN ORDER?
This is likely because we could not obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information.
We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
For the fastest results, please call 877.454.2507.
HOW DO I USE A PROMO CODE?
Promo codes may be entered in your basket. In the right-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.
Please note that exclusions vary from promotion to promotion.
WHAT DO I DO IF I CAN’T FIND MY E-GIFT CARD?
It may be tucked away in your email spam folder. Be sure to thoroughly check all folders in your email account. Still having trouble? Call 800.309.2500 or email service@anthropologie.com.
WHERE CAN I USE MY GIFT CARD OR E-GIFT CARD?
E-gift cards with pin numbers can be redeemed online or in US and Canada stores. Gift cards without a pin number can be used at our US and Canada stores. Visit our Store Locator to find the store(s) nearest you.
Buy It Online. Pick It Up At A Store.
HOW DO I PLACE AN ORDER FOR STORE PICKUP?
Want something sooner? Pick up your online selections in person at a store! Here's how: When you find an item you'd like to purchase on anthropologie.com or the Anthropologie iPhone app, select a size and color. Check the availability of your item at a store near you. If you wish to pick up the item, add the item to your cart and proceed to checkout. You can change a store location by selecting "Change."
At this time, furniture and select items are unavailable to pickup at a store.
HOW WILL I KNOW WHEN MY ORDER IS READY TO BE PICKED UP?
Shortly after placing your order, you'll receive a confirmation email that details your item(s), shipping and payment methods. This does not mean your order is ready to be picked up. You'll receive a separate notification email when your order is ready at your selected store. Remember to check your junk e-mail and add Anthropologie@t.e.anthropologie.com to your address book to ensure you receive notifications. Wait for this notification before heading to the store!
HOW LONG WILL THE STORE HOLD MY ORDER?
Once every item in your order is ready for pickup, your order will be held for four days. Orders not picked up within this timeframe will be cancelled, and your method of payment will not be charged.
I CAN'T PICK UP MY ORDER RIGHT AWAY. HOW DO I REQUEST AN EXTENSION?
Please contact us directly at 800.309.2500 to schedule a 24-hour extension.
WHAT SHOULD I BRING WITH ME WHEN I PICK UP MY ORDER?
Please bring your order confirmation email (print out or show on your mobile device). You may also have someone else pick up your order, so long as they bring the document listed above.
WHEN WILL I BE CHARGED?
Your method of payment will not be charged until your order is picked up. While you may see a pre-authorization on your selected method of payment prior to pick up, this will not post to your account until you have retrieved your order.
WHY DO SOME ITEMS SAY THEY'RE AVAILABLE IN 24 HOURS, WHILE OTHERS ARE NOT AVAILABLE FOR 6 DAYS?
Many items are already stocked in stores and are ready for pickup within 24 hours. Other items must be shipped to the stores for pickup, from either a nearby store or our fulfillment center, requiring a longer wait time of up to 7 business days.
WHAT ARE COLLECTION POINTS?
A Collection Point is an alternate location you may select for package shipment and pickup. A Collection Point is not an Anthropologie store.
WHAT SHOULD I EXPECT WITH MY COLLECTION POINTS ORDER AFTER IT IS PLACED?
Orders will ship to your selected location and be available for pickup within 4-7 business days. Items will be charged to your selected method of payment when they ship to your chosen Collection Point.
You will receive an email with pickup instructions when your order is ready for collection. Once your order has arrived, it will be held for seven days. Orders that are not picked up within this time frame will be cancelled. Refunds will be issued once we receive the returned order at our warehouse. A $5.95 return fee will be deducted from your refund.
Gifting & Registry
MUST I CREATE MY GIFT REGISTRY ONLINE OR IN A STORE?
The choice is all yours. You can create a registry online any time by clicking here. If you’d prefer to register in one of our US stores, simply download our iOS mobile app (available on the App Store) and head to your local Anthropologie to start scanning. If one-on-one assistance is something you seek, private registry consultations are available at the following locations:
Beverly Hills, CA 211 South Beverly Drive
Chicago, IL 111 East Chicago Avenue
New York, NY 375 West Broadway
Wayne, PA 201 West Lancaster Avenue
Southlake, TX 266 Grand Avenue
Seattle, WA 1509 Fifth Avenue
MY LOCAL ANTHROPOLOGIE IS NOT LISTED ABOVE. DOES THAT MEAN I CANNOT REGISTER NOR BUY GIFTS AT MY STORE LOCATION?
It most certainly does not! We offer the ability to register in all of our US stores using our mobile app for iOS phones (available on the App Store). Guests, however, may purchase registry gifts at any US Anthropologie store. To look up a loved one's registry while shopping in-store, please see an associate.
HOW DO I FIND MY NEAREST STORE?
To look up store addresses and hours, use our store finder tool, located here.
WHAT IS THE ANTHROPOLOGIE MOBILE APP AND HOW DO I GET IT?
In short, our mobile app makes registering and keeping track of your list a cinch. With the app in hand, you’ll be able to:
- Create and manage a registry
- Scan and add items in any US Anthropologie store
- Add items on the go from anthropologie.com
- Receive alerts when gifts are purchased
The mobile app is available for iOS phones only at this time. To download it, visit the App Store and search for “Anthropologie” or visit iTunes from your computer.
If you have any questions about the app, contact us.
WHY MUST I ENTER TWO SHIPPING ADDRESSES: ONE FOR PRIOR TO THE EVENT AND ONE FOR AFTER?
The months leading up to and following your event can be chock-full of changes: moving to a new residence, traveling out of town, and much more. To accommodate this (and to ensure you get your gifts!), you have the option to specify two shipping addresses.
HOW DO I LET MY GUESTS KNOW ABOUT MY REGISTRY?
In your registry profile, click on the “Share Registry” button. From there, you’ll be able to copy and paste a link to share your list however you wish.
CAN I MAKE MY REGISTRY PRIVATE?
At this time, all registries are available to the public and can be viewed at anthropologie.com. If for any reason you would not like your registry to be public, please contact us and we will remove your registry.
WHAT IS THEKNOT.COM AND WHAT DOES IT MEAN FOR MY REGISTRY?
As a convenience, your loved ones will be able to locate your registry through TheKnot.com. If you prefer not to have your registry included on this site, please contact TheKnot.com at 877.335.5252 or feedback@theknot.com.
ARE THERE ITEMS THAT CANNOT BE ADDED TO A REGISTRY?
Most items can be added to a registry. However, made-to-order/customized and Curated by Anthropologie items cannot be added to registries at this time.
CAN REGISTRY ITEMS BE SHIPPED INTERNATIONALLY?
Unfortunately at this time, our gift registry does not ship outside the United States. International customers are welcome to create a gift registry, provided they enter a US shipping address.
CAN I REGISTER TO RECEIVE ANTHROPOLOGIE GIFT AND E-GIFT CARDS?
You sure can, and it’s a smart move, especially in the event that your registry reaches completion and some guests have yet to find a gift. To add this option to your registry, simply check the box indicating that gift and e-gift cards are welcome, located at the bottom of the “Create Your Registry” and “Edit Your Registry” pages.
CAN I ADD BACKORDERED ITEMS TO MY REGISTRY?
Absolutely! Backordered items on your registry are available for immediate purchase, but will ship on their backordered date.
HOW WILL I KNOW IF ITEMS ON MY REGISTRY BECOME OUT OF STOCK?
We keep a close eye on stock levels and encourage you to do the same by reviewing our bimonthly email updates, and signing in regularly to check out your list. If an item becomes low in stock or no longer available, it will be marked as such.
HOW SOON WILL MY REGISTRY REFLECT PURCHASES?
Whenever a gift is purchased—be it in-store, online or through our mobile app—your registry will be updated within minutes.
CAN I UPDATE THE INFORMATION I ENTERED UPON CREATING MY REGISTRY?
Yes, you can update any or all of your event and profile information by signing in to manage your registry and clicking “Edit Registry Profile.”
HOW DO I CHANGE MY SHIPPING ADDRESS?
To update the address(es) at which you’ll receive gifts, simply sign in to your registry, select "View Registry" and then the "Edit Registry Profile” button. From there, you’ll be able to change your shipping, contact information and more.
Please note that changing your address(es) in the Address & Payment section of My Account will not update the address(es) on file for your registry. Registry address changes must be made separately by following the steps above.
HOW LONG WILL MY REGISTRY BE POSTED AFTER MY EVENT?
Your registry will remain active online and in stores for one year following your event. If you’d like to access it after this time period, please contact us.
HOW DO I REMOVE A REGISTRY I NO LONGER NEED?
To do this, simply sign in online to manage your registry and select the “delete registry” button. If for any reason you’re unable to sign in, contact us and we’ll remove your registry straightaway.
CAN I RETURN GIFTS PURCHASED FROM MY REGISTRY?
Yes, if you’d like to make a return or exchange, we would be happy to help. For the full scoop on our policies, click here.
HOW DO I FIND A SPECIFIC REGISTRY?
You can search for a registry online or in the Anthropologie mobile app (available on the App Store) using the registrant’s first and last name. If you’re in a store, please ask an associate for assistance.
WHAT ARE THE SHIPPING OPTIONS WHEN PURCHASING A GIFT?
Your gift can be shipped directly to the address specified by the registrants (for privacy reasons, we keep this hidden), or if you’d prefer to deliver the gift in person, you have the option of entering your own shipping address during checkout.
IS IT POSSIBLE TO SHIP ONE GIFT ORDER TO MULTIPLE ADDRESSES?
Unfortunately at this time, we cannot ship a single order to multiple addresses. If you’d like some items to be sent to the registrant and others to a different address, you may do so by placing separate orders.
IF I AM PURCHASING A GIFT, WHAT ARE MY WRAPPING OPTIONS?
There are several ways to gussy up your gift: during checkout, you may choose to have your gift packaged in our exclusive registry “wishbone” wrap for $4.00 per box, or you may select our DIY kit (self-wrap) for $2.00 per box. Please note that certain items do not qualify for gift packaging, including oversized and heavy items. However, we will gladly enclose a custom gift message with any order, free of charge. Additionally, the price of any item(s) designated to receive a gift box or a gift message will not be displayed on the order packing slip.
IF I’D LIKE TO PURCHASE A GIFT THAT’S NOT ON A REGISTRY, CAN I?
Yes, but it is important to note that our exclusive registry “wishbone” wrap will not be available for these items. You may, however, still choose from our other gift-wrap options.
WHAT ARE MY OPTIONS FOR SENDING A LAST-MINUTE GIFT?
You can always choose an expedited shipping method during checkout, or go the e-gift card route, as it can be delivered to the registrant's inbox in an instant.
DO YOU OFFER A COMPLETION DISCOUNT?
Yes, we do! After your wedding date, we will email you a 15% off promotional code to purchase items remaining on your registry. This one-time-use code is valid for 90 days online or in stores, and is only available at this time for wedding registries.