Informazioni di consegna
Promotion: Free Standard Delivery on orders £75+ (UK & IRELAND)
Covid-19 Updates
Wherever possible, we’d really appreciate it if you could opt to have your order delivered to a safe place, and minimise contact with our courier partners. If delivering to your door, couriers will knock and wait at a safe distance to ensure your parcel is received. They’ll also take your name rather than asking for a signature.
For details regarding our adpated furniture delivery see here.
The health and safety of our customers and employees is our number one priority. Due to COVID-19 and the temporary closure of our stores, we are experiencing a higher than average contact volume. We are working hard to process orders as quickly as possible, but you may experience delays in shipments and response times. We appreciate your patience!
Backorders
Due to the current health crisis, unforeseen circumstances are causing global production delays for many brands, including ours. While we are working diligently to keep our special product offerings in stock, you may notice an increase in backordered items on our site at this time.
Several of our vendors have been impacted. Our website has been updated to alert you to any delays in processing or shipping. New and recently placed orders will reflect the most up-to-date shipping estimates. There may be delays to your delivery date after you have placed your order.
WHERE DO WE DELIVER?
| DESTINATION | METHOD | COST | TIMESCALE |
|---|---|---|---|
| UK |
STANDARD | £3.95 / 4.95 € | 3-5 WORKING DAYS (Mon-Sat) |
| UK | COLLECT+ STANDARD | £3.95 / 4.95 € | 3-5 WORKING DAYS (Mon-Sat) |
| UK | CLICK & COLLECT | FREE | NEXT DAY |
| UK | EXPRESS (Mainland only) |
£6 / 8 € | NEXT WORKING DAY (Place order before 10pm GMT Mon-Fri) |
| FRANCE | STANDARD | 6 € / £5 | 3-5 WORKING DAYS |
| GERMANY | STANDARD | 6 € / £5 | 3-5 WORKING DAYS |
Express Delivery Details - Currently Unavailable
We offer Express Delivery for UK, the cost and timescale are listed in the table above. Note that next working day delivery is only available within mainland UK.
*3-6 days Northern Ireland, Channel Islands, Scottish Highlands, Isle of Man.
Please note that we deliver Monday - Saturday, excluding Bank Holidays. Although we use all reasonable means to ensure your order is delivered within the specified time frames, during busy periods (including sale) deliveries may take a little longer. We cannot accept responsibility for late deliveries due to unforeseen circumstances outside of our control.
INTERNATIONAL DELIVERY
Please refer to the list below for costs and timings. If you don't see your country listed below, it unfortunately means that we don't deliver there right now. But be sure to check again soon as we're always adding new destinations to the list! Currently we only offer next day delivery within mainland UK.
Please note, not everything we sell online is eligible for international delivery.
Rest of Europe
| DESTINATION | METHOD | COST | TIMESCALE | Austria | STANDARD | 6 € / £5 | 3-5 working days | Belgium | STANDARD | 6 € / £5 | 3-5 working days | Bulgaria | STANDARD | 14 € / £12 | 3-6 working days | Croatia | STANDARD | 10 € / £8 | 3-6 working days | Cyprus | STANDARD | 14 € / £12 | 3-5 working days | Czech Republic | STANDARD | 6 € / £5 | 3-5 working days | Denmark | STANDARD | 10 € / £8 | 3-6 working days | Finland | STANDARD | 10 € / £8 | 3-6 working days | France | STANDARD | 6 € / £5 | 3-5 working days | Germany | STANDARD | 6 € / £5 | 3-5 working days | Greece | STANDARD | 14 € / £12 | 3-6 working days | Hungary | STANDARD | 10 € / £8 | 3-6 working days | Ireland | STANDARD | 6 € / £5 | 3-5 working days | Italy | STANDARD | 10 € / £8 | 3-5 working days | Latvia | STANDARD | 14 € / £12 | 3-6 working days | Lithuania | STANDARD | 14 € / £12 | 3-6 working days | Luxembourg | STANDARD | 6 € / £5 | 3-6 working days | Malta | STANDARD | 14 € / £12 | 3-6 working days | Netherlands | STANDARD | 6 € / £5 | 3-6 working days | Norway | STANDARD | 14 € / £12 | 3-6 working days | Poland | STANDARD | 10 € / £8 | 3-6 working days | Portugal | STANDARD | 10 € / £8 | 3-6 working days | Romania | STANDARD | 14 € / £12 | 3-6 working days | Slovakia | STANDARD | 10 € / £8 | 3-6 working days | Slovenia | STANDARD | 10 € / £8 | 3-6 working days | Spain | STANDARD | 10 € / £8 | 3-6 working days | Sweden | STANDARD | 10 € / £8 | 3-6 working days | Switzerland | STANDARD | 14 € / £12 | 3-6 working days |
|---|
Rest of World
| DESTINATION | METHOD | COST | TIMESCALE | Argentina | STANDARD | 18 € / £15 | 6+ working days | Australia | STANDARD | £12 / 14 € | 6+ working days | Brazil | STANDARD | £15 / 18 € | 6+ working days | China | STANDARD | £12 / 14 € | 6+ working days | India | STANDARD | £12 / 14 € | 6+ working days | Israel | STANDARD | £15 / 18 € | 6+ working days | Japan | STANDARD | £15 / 18 € | 6+ working days | Mexico | STANDARD | £20 / 24 € | 6+ working days | New Zealand | STANDARD | £15 / 18 € | 6+ working days | Russia | STANDARD | £20 / 24 € | 6+ working days | Singapore | STANDARD | £20 / 24 € | 6+ working days | South Africa | STANDARD | £12 / 14 € | 6+ working days | United Arab Emirates | STANDARD | £20 / 24 € | 6+ working days | United States | STANDARD | £15 / 18 € | 6+ working days |
|---|
USEFUL INFORMATION
We aim to dispatch orders placed before 4 p.m. on the same day.
We deliver across the U.K. and the rest of Europe between 8.00 a.m. - 5.30 p.m., Monday to Friday (excluding Bank Holidays) and from 8.00 a.m. - 1 p.m. on Saturdays.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.
During extremely busy periods: Black Friday and Christmas bank holidays, we may need to slightly extend our delivery window. This will be by exception only. Please reach out to customer service if you have any questions or concerns regarding your order.
We will leave a card to rearrange delivery should no one be home to sign for your parcel.
Express delivery is not available outside of the U.K.(excluding furniture)
Order before 10pm for Express Delivery (excluding furniture)
Please be aware that customers are responsible for payment of any local customs duties.
Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.
Not everything we sell online can be delivered outside of the U.K. due to restrictions upon logistics, legalities and warranties. This includes furniture and over-sized items e.g. large rugs; flammable liquids e.g. nail varnish, and glass e.g. lamps and mirrors.
EXPRESS DELIVERY
Express Delivery is only eligible for purchases being shipped within the UK.
FURNITURE DELIVERY
No matter how many Unlimited Furniture Delivery items you place in a single order, you'll enjoy delivery to your door for a £59 flat-rate fee.
Please allow 4 weeks for delivery after the item ships. Some oversized items may take up to 4 weeks to be delivered. Furniture items are only available for delivery within the United Kingdom (excluding highlands and islands) and not eligible for express ship methods or P.O. box, APO/FPO addresses.
The following prices, delivery & returns policies are intended for UK mainland (exc. Northern Ireland). For delivery quotes to non-mainland locations, please contact our customer service team.
Once your item is available for delivery, the delivery providers will be in contact via phone (followed up by an email if no response) to agree a delivery date and time to suit.
The delivery must be received on the date agreed with our nominated provider. In the event that this does not happen, Anthropologie reserves the right to charge an additional re-delivery charge to be paid before the second delivery takes place.
The nominated delivery provider will exercise every caution and care when delivering your order. However, in the event of any accidental damage to your property or person, neither Anthropologie nor the delivery provider can be held liable and only enter the premises under these conditions.
It is the recipient’s responsibility to ensure clear access to the relevant room(s) prior to delivery to avoid any accidental damage to your property or belongings. This includes protecting walls and flooring, removing precious household items and keeping all areas free from interference.
It is the recipient’s responsibility to check the condition of the products upon delivery and highlight any issues and concerns with the provider at that time. All queries will be redirected to Anthropologie’s customer service team who will take the necessary steps to resolve the issue.
CLICK & COLLECT
Want something sooner? Pick up your online favourites in person at a store! When you find an item you'd like to purchase on anthropologie.com/en-gb select a size and enter a location to check availability at nearby Anthropologie stores. If the item is available for pick up, click "Pick Up In A Store" to add it to your basket.
After your order is placed, you will receive a notification email(s) when your order is ready for pickup at selected store(s). Please note that you will not be charged until your order is picked up. While you may see pre-authorisation on your selected method of payment prior to pickup, this will not post to your account until you have retreived your order.
When picking up your order, please bring your order confirmation email (print out or show on your mobile device) and valid ID. Once every item in your order is ready for pick up, your order will be held for seven days. Orders not picked up within this timeframe will be cancelled and your method of payment refunded.
COLLECTION POINTS
What is a...Collection Point? Simply put, it is an alternate location you may select for package shipment and pickup. A Collection Point is not an Anthropologie store.
Orders will ship to your selected location and will be available for pickup within 3 to 5 business days. Your selected method of payment will be charged when your items are shipped to your chosen Collection Point.
Once your order is ready for pickup, you'll be notified by email. When retrieving your order, please bring a valid ID and your Ready for Pickup email (you can print this or show on your mobile device). Once your order has arrived, it will be held for 7 days. If you miss the 7-day window, unfortunately, your order will be cancelled. Refunds will be issued once we receive the returned order at our warehouse.
HOW TO TRACK YOUR ORDER
You can track your order using your tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your Anthropologie account to track your order. You can also visit the following sites to track your order. Be sure to have your tracking number ready.
- UK delivery - Royal Mail
- Europe and Rest of World delivery - MetaTrack
- Rest of world delivery -Skynet www.skynetworldwide.com
If you’re having trouble tracking your order, please contact us and we’ll be happy to help. Delivery methods, timing and fees vary item to item; please refer to our product pages for delivery specifics.
- Most furniture and chandeliers will arrive within 1 - 2 weeks and are delivered using a furniture courier service.
- Delivery hours are between 8 a.m. and 5.30 p.m. GMT, Monday to Friday, excluding Bank Holidays and 8 a.m. to 1 p.m. on Saturdays.
- Please note that express delivery is unavailable for furniture items.
The delivery company handling your order will call to schedule your appointment. Rest assured all oversized items will be handled with care, as our delivery fees include the following: door-to-door services, courtesy of two handlers; indoor/upstairs placement, unpacking and debris removal. Anything else you’d like to know? Contact us and we’ll be happy to help.
PRE-ORDERS & CANCELLATIONS
If an item is on pre-order, an availability date will be shown on the product page and at checkout. You will be contacted via email regarding any changes to the status of pre-ordered items in your order. You will not be charged for pre-ordered items until they ship. Occasionally, items will go on pre-order before your order is fulfilled. If this happens, we will alert you via email. In the event that a pre-ordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a pre-ordered item, please email customerservice@anthropologie.eu
You can expect pre-ordered Unlimited Furniture Delivery items to arrive via our white glove service 1-2 weeks after the expected to ship on date listed at checkout or the order confirmation email.
If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will not be charged for the cancelled item.