Política de Privacidad y Seguridad
Guarding the privacy and safety of your data is very important to us. This Policy outlines what we collect about you, how we use, share and manage this data. It also outlines the choices you have about this data. Please read it carefully.
WHAT WE COLLECT AND WHY
We collect your data in several ways including when you choose to share it with us and when you shop our on-line channels. The tables below describe what we collect, how we collect it and why.
Your email or phone number
How we obtain your email or phone number
- When you shop our stores, we may ask for your email or phone number to contact you about your purchase
- When you shop our website or app, or call our contact center to make a purchase, we ask you for your contact info
- You may choose to receive marketing messages from us
Why we collect and how we use this info
- If you agree, we may use it to contact you about your purchase (e.g. to send you an e-receipt).
- We need your contact info to give you updates about your order (e.g. to confirm your order, give you delivery info, etc.)
- If you choose to receive marketing from us, we use your data to send you info about our latest and greatest products and services, like sales and contests.You can choose to stop talking to us any time, but we’ll miss you!
Other information about you such as your name, address and payment details
How we obtain other info about you
- When you buy items from our website, app, or contact center we ask for your name, address, payment details, and contact info.
- When you make an account, we ask for your birth date and may ask you for other info
- When you contact us with a comment, question, or complaint, we’ll ask for information that identifies you.
- If you post to our digital channels (such as reviews or pictures) we get the info you post.
- When you request a swatch.
Why we collect and how to use this info
- We need this info to: Process your order,deliver goods and services to you,process payments and communicate with you about the status of your order.
- We use these details to give you birthday surprises and help you find what you are most interested in.
- We need this to promptly respond to your.We may also use your feedback (in an anonymised form) to improve our products and services.
- We use your feedback to improve your experience on our channels and to improve our products and services.
- We use your info to mail you the swatch.
Technical Info like your IP address, browser etc.
We obtain technical info
- When you visit our website or app, we collect technical information such as: IP adress, your browser type, your operating system and how your browse or use our website or app.
Why we obtain and how we use this info
- We need this info to protect your data and our site and app. We also use it to improve to improve your experience and to improve our products and services.
- We also use ‘cookies’ and similar tech to collect data about the pages you access or visit.
- For more about ‘cookies’ and how we use them (including for web-analysis purposes), please see our ‘cookie’ policy.
ADS ON OTHER SITES
We want to connect with you where it is most convenient for you. We do not sell your personal data to third parties. We participate in online advertising to help you find our products. We may use information about you, like what you’ve purchased in the past, so we can reach you on other websites or social media networks with relevant product. If you do not want that, just tell us, and we’ll stop.
When we share data, we always demand our partners protect your data and follow the data privacy law. If you choose to give others your data directly (like Google or Facebook) their rules apply to that data, not ours.
BUSINESS PARTNERS
Anthropologie contracts with outside service providers to help us better understand your use of anthropologie.com/en-gb. Our service providers place cookies on your computer or use other technologies to collect various kinds of information for us related to your use of anthropologie.com/en-gb, so that we and our business partners may continue to refine and improve the site and other sites for our customers, and provide advertising tailored to your interests. We do not allow our service providers to collect any credit card, user name or password information. As a visitor to anthropologie.com/en-gb, you may opt out of being included in this collection of data by contacting us. To opt-out of third party advertising tailored to your interests, click here. We may also use our own cookies to deliver enhanced online display advertising tailored to your interests. To opt out of this advertising provided directly by Anthropologie, click here.
“Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them.
We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud. To opt out of any such data collection, contact us.
HOW WE PROTECT YOUR DATA
The privacy and security of your data is important to us. We use digital and physical security and process controls to protect your data. We encrypt and anonymize data where we can and it makes sense. Even inside our company, we limit access to your data as much as we can.
We need your help to keep your data safe! When you make an account, we ask you to pick a password. If you give a friend your password, it is much harder for us to keep your data safe. You should not use the same password across sites. That makes your data much less safe, and it’s very hard for us to protect you from someone else’s breach.
Bad guys are tricky! They sometimes pretend to be us to trick you into giving them your data. Don’t get tricked, we will never ask you for your password.
HOLDING YOUR DATA
We need your data to fulfill our contracts with you, provide you great products and excellent service, and comply with some laws. We plan to keep your data until we no longer have a relationship with you or for as long as it is required by contract or law.
MINORS
We do not want to collect any data from people under the age of 16. If we learn that we collected any such data, we will delete it.
YOUR RIGHTS
Our goal is to serve you. We know you want to control your data and you have the right to do so. We serve customers in many countries, and data privacy laws differ from one to another. Here is a list of the rights you have in the European Union:
- You can ask us to correct your data or to delete some of it;
- You can ask for a copy of your data or info about what we collect, why, who we share it with, etc.;
- You can ask us to transfer data you gave us to other companies;
- You can ask us to stop using some data;
- You can ask us to stop sending you marketing;
- You can make a complaint to a local data protection authority;
We plan to defend your rights and work with you to make sure you feel that your data is protected. If you have any questions regarding your rights, please Contact Us.
To keep you safe, we will need to verify your identity before we can assist you with these rights.
POLICY CHANGES
We may update this Policy from time to time. We’ll post the new policy here. This Policy was last updated on 18 May 2018.
CONTACT US
Our Data Protection Officer (DPO) is working hard to protect your data. Our DPO can help you with questions about this Policy or your data. If you want to contact our DPO, you can do so by emailing dataprivacyofficer@urbn.com You can also mail us at: Urban Outfitters, c/o of Stephenson Harwood, 1 Finsbury Circus, London, EC2M 7SH.
If you don’t want us to send you marketing anymore, you can contact our DPO or just unsubscribe from the link in one of our messages.
Urban Outfitters Europe is a trading name of URBN UK Limited, a UK registered company (company number 3124253 and VAT number 6325757B), whose registered office address is: Urban Outfitters, c/o of Stephenson Harwood, 1 Finsbury Circus, London, EC2M 7SH.