Curated by Anthropologie shipping times and charges may vary by selling partner; details will be provided at checkout. Additionally, return policies will vary by selling partner. See below for Shipping & Returns details.
Please Contact Us if you suspect suspicious activity from this selling partner.
Visit our Curated by Anthropologie FAQs for more information.
Curated by Anthropologie Partner Shipping & Returns
Returnable items (Cushions, Lampshades & Lampstands) may be returned in their original condition within 14 days of receiving your order. A return slip will be sent to you upon request. Once received, a product refund will be issued minus a restocking fee of 25%.
We are unable to accept returns on Wallpaper (which is printed to order), Paint (which is made to order) and Furniture (such as Bottomans, Chairs and Rugs as these pieces are created specially for you).
No returns are to be sent to Anthropologie’s warehouse or returned to any House of Hackney showrooms.
Our customer services team is based in the UK and we will endeavour to reply to your query as soon as we can!
SHIPPING TERMS:
Orders with a total value over $800 may have duties applied by US Customs however this is always covered by House of Hackney. House of Hackney will ship your order with 'DDP' (Delivery Duties Paid) shipping terms and therefore will cover any duties bill. This should be a seamless automated process. For orders toatling over $2500 USD, US Customs may request an EIN number or SS number from the receiver of the goods for their records.