Order Process

Wondering what to expect when you place a furniture order? Follow along with every step from start to finish.

Shipping

No matter how many Unlimited Furniture Delivery items you place in a single order, we provide white glove service for a $149 flat-rate fee.

Orders containing more than one Unlimited Furniture Delivery item will be shipped together and delivered at the same time. If you prefer to receive your items as they become available, please contact our furniture specialists.

Once your items are ready to ship, we will contact you to schedule a delivery. While you may see a preauthorization on your selected method of payment, your account will not be charged until your items are available to be scheduled for delivery. Furniture will arrive 2-4 weeks after your order has shipped.

Please note that furniture and other oversized items are unable to ship to US territories, Alaska, Hawaii, islands within the continental US, PO boxes, APO/FPO addresses and locations outside of the US. Overnight and express delivery options are also unavailable.

Delivery method, timing and fees vary from item to item. Please refer to our individual product pages for delivery specifics.

Delivery

Our white glove service includes delivery to your room of choice as well as unpacking, assembly (excluding chandeliers, mirrors, bath vanities and hanging furniture) and debris removal. As you prepare for the arrival of your new item(s), please be sure to:

• Clear the space where furniture or rugs will be placed prior to delivery. Our delivery professionals are not permitted to move existing furniture nor are they allowed to move or set up electrical equipment. They are also unable to hang mirrors or wall décor.
• Protect anything that may be susceptible to damage such as floors, furniture or entryways.
• Move pets to a separate room to keep them safe.

Our delivery partners are practicing all safety precautions as advised by the CDC. However, if you are concerned about accepting a white glove delivery during this time, please ask the carrier about a contactless curbside option when scheduling your delivery.

How does your space measure up? Use our measuring guide to ensure you've selected the right piece for your home.

Returns

In the event that you don't completely love your latest purchase, our furniture team is happy to assist in making a return.

To get started, please contact our furniture specialists. Furniture can be returned within 30 days from the date of delivery for a full refund of the merchandise cost.

Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page.

Your method of payment will be refunded once our delivery team has confirmed pickup of the original item. If all or part of your order is refused upon delivery, your method of payment will be charged for the item(s), and a refund will be issued separately. The initial $149 Unlimited Furniture Delivery fee is nonrefundable.

Please note that furniture may not be returned in stores.