Eloise Hook

For more accurate timelines for individual countries please visit our Delivery Information page.

Returns

Merchandise must not be used, worn, washed, or altered. All tags must be attached and items must be returned in original packaging. Most merchandise can be returned within 30 days of the purchase date. All gift cards are non-returnable or refundable.

Any orders placed between 1st October – 31st December 2024 can benefit from extended returns until 31st January 2025.

For fast and free returns, find your nearest store. Prefer to return by post? View our returns guide to learn how.

Exchanges

We are now offering exchanges for clothing, accessories and shoes. Homewares, furniture and beauty items are excluded. An exchange request will need to be submitted and products sent back to us within 7 days from receiving the order. Once the return has been received, the exchange will be processed. Returns not received within 30 days will be charged to your original method of payment. Exchanges of products bought online cannot be processed in our stores.